Regardless of how skilled you may be at drawing customers to your website or into your store or office, the real test is how often a browser is being converted into a committed buyer.
One of the biggest mistakes that small business owners make is to poorly allocate their marketing funds. They often use their entire marketing spend on customer attraction techniques leaving very little in reserve for the actual conversion.
Web optimization should include a dose of what is referred to in traditional advertising circles as “A/B” testing.
The idea is that you make subtle changes to your website, one at a time, running it alongside your original. You show different versions to different visitors and monitor the results. Google’s Analytics will do all the difficult analysis for you.
Small details on your website may improve your conversion rates. Here are some suggestions that are backed by research:
• Voucher Code boxes can reduce conversions because it alienates customers who feel jilted that they are not receiving a deal.
• Website credibility can be improved with photos of your locations.
• Consider including third-party customer evaluations as they appear more genuine and therefore carry more weight in the eyes of potential customers.
Customer conversion needs to be monitored over the longer term in order to be effective. Offering instant deals and discounts can provide a surge in conversions but these attract mostly short-term customers that offer little to your long term success.
The average time spent by an Internet user on a single web page is 17.5 seconds. This meagre window must be respected and well utilised in order to maximise the chances of conversion.
Presentation is always important, but even more so online. Along with presentation, navigation design must be carefully considered. Try to stay under the ‘three clicks’ rule creating a site that is user-friendly and customer savvy.
Perform regular upkeep and create seasonal looks for your site. Your website is a window to your brand. A staid site implies that your business, and your products and service, are not moving with the times.
Make changes that reflect your brand image and always include a clickable company logo, clear contact details and a home page that is labelled ‘Home’.
Remove any perception of inherent risk. It is the number one factor stopping your browsers from buying. Consider offering a guarantee to ease consumer concerns and motivate them to buy or phone.
So the message here is not to spend all of your marketing efforts in driving online traffic to your website – make sure you also allocate time and resources to convert that valuable traffic into paying customers and sustainably increase your sales for the longer term.
Copyright 2012, Bullseye Business Systems Pty Ltd. All rights reserved. Reprinted with permission from http://www.ranone.com
- Improve Your Website for More Sales
- Trust = Sales (Here’s How To Do It)
- How to Get the Most out of Your Small Business Data
- Successful Small Business Owners Know This Number – Do You?
- 4 Ways To Increase Your Average Sale Value